Screen Glance lets supervisors instantly view an agent’s active screen in real time. It’s built for visibility, faster support, and compliance monitoring without interrupting the agent’s work.

Supervisors start a screen glance by clicking on the Assist button in the Chat section.

A secure live stream of the agent’s current desktop opens within the Supervisor UI. The feed reflects the agent’s active screen in real time.

At the start of a Screen Glance session, the supervisor can choose which agent screen to view. If the agent has two or more displays, a selection popup appears, allowing the supervisor to choose one or multiple screens for viewing.

During an active Screen Glance session, the supervisor can change the selected screen at any time without ending the session.

The glance session can be ended at any time by clicking the 

A screen glance session can also end due to various reasons such as:

Supervisor closing or minimizing the browser.

Supervisor switching to another tab or closing the tab.

Supervisor bringing another full-screen application to the foreground while the Supervisor UI (in browser) goes background.

Agent locking their screen during the session.

Supervisor navigating to any other view within the UI or switching the agent itself.

 Supervisors gain instant insights into agent activity and performance.

 Faster access and troubleshooting during live work. 

 Access is restricted to authorized supervisors with controlled permissions.

 Eliminates the need for separate screen-sharing tools. 

 Verify process adherence and tool usage. 

 Observe and guide new agents in real time.

 Validate agent-side actions during issue resolution.