Insights Tab

The Insights tab provides a high-level, aggregated view of application usage across teams and time periods. It is designed to surface productivity patterns, highlight usage trends, and identify potential behavioral anomalies. Visuals in this tab focus on summarizing key metrics, including total active time, productive versus unproductive usage ratios, and team-level comparisons. By consolidating data into intuitive charts and summaries, this tab helps supervisors and analysts quickly assess overall performance, spot outliers, and guide deeper investigation where needed. Filters and drill-downs are available to refine the scope of analysis and tailor insights to specific teams, timeframes, or usage categories.



The Productive vs Unproductive App Usage Duration pie chart displays the total application usage segmented by productivity category. The data is aggregated based on the selected teams and time period in Common Controls.



This pie chart provides a quick visual breakdown of total application usage, segmented into productive and unproductive categories. It helps supervisors and analysts assess overall productivity patterns at a glance, based on the selected teams and time period.

Tooltips are shown when the cursor is placed on any segment of the pie chart. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



Top Apps - Productive vs Unproductive bar chart displays total usage time for each PC application, with individual bars representing apps. Each bar is segmented to show the proportion of productive versus unproductive usage, helping visualize how each application contributes to overall productivity. The data is aggregated based on the selected teams and time period in Common Controls.

This bar chart helps visualize how each application is used, distinguishing between productive and unproductive usage. It supports quick comparisons across apps, making it easier to identify which apps contribute most to overall efficiency or distraction.

Tooltips are shown when the cursor is placed on any segment of the bar chart. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



App Usage Heatmap - By Date heatmap displays total application usage in seconds across all tracked apps. Each row represents a specific application, while each column corresponds to a time unit—by default, one day. Individual cells show the usage duration for each app within the selected time frame. The displayed data is filtered based on the time period and usage category defined in the Common Controls.

💡 Tip: To better view detailed usage per app, maximize the visual using the top-right menu options.

This heatmap is especially valuable for supervisors and analysts seeking to compare relative application usage over time. It makes it easy to spot changes in usage over time and identify time-based patterns or anomalies in behavior.

Tooltips are shown when the cursor is placed on any cell of the heatmap. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



App Usage Heatmap - By Hour of Day heatmap displays total application usage in seconds across all tracked apps. Each row represents a specific application, while each column corresponds to an hour of the day. Individual cells show the aggregated usage duration for each app within that hour, summed across the selected time period. The data is filtered based on the time range and usage category defined in the Common Controls.

💡 Tip: To better view detailed usage per app, maximize the visual using the top-right menu options.

This heatmap visual is especially valuable for supervisors and analysts aiming to compare application usage patterns across different times of day. It helps reveal when specific apps are most frequently used—whether during morning hours, lunch breaks, or other time blocks—making it easier to identify behavioral trends.

Tooltips are shown when the cursor is placed on any cell of the heatmap. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



App Usage Heatmap - By Team heatmap displays total application usage in seconds across all tracked apps. Each row represents a specific application, while each column corresponds to a team (or agent). Individual cells show the aggregated usage duration for each app for the team (or agent), summed across the selected time period. The data is filtered based on the time range and usage category defined in the Common Controls.

Agent Drill Down - This visual supports drilldowns to agent-level usage details. Right-clicking a cell opens a menu with the option to drill down to agents in the team.

💡 Tip: To better view detailed usage per app, maximize the visual using the top-right menu options.

This heatmap visual is especially valuable for supervisors and analysts aiming to compare application usage patterns across teams (or agents). It helps compare the preferences of apps across teams.

Tooltips are shown when the cursor is placed on any cell of the heatmap. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



Total Application Usage by Agent Sankey Diagram visual maps each agent to the applications they have used, illustrating the flow and volume of usage across individuals and apps. It highlights usage patterns at the agent level, making it easy to identify which applications are most frequently accessed and by whom.

💡 Tip: To better view detailed usage per app, maximize the visual using the top-right menu options. Also, the view may have to be filtered down to the level of a team or an agent to see useful information



This Sankey Diagram highlights usage patterns at the agent level, making it easy to identify which applications are most frequently accessed and by whom.

Drill-downs are not supported on Sankey Diagrams

Tooltips are shown when the cursor is placed on an individual flow line. The information shown includes;



App Usage Heatmap - By Team visual displays total unproductive application usage in seconds, broken down by team (or agent) across specific hours of the day. Each cell represents the aggregated unproductive usage for a given team and hour, summed over the selected time period.

Agent Drill Down - This visual supports drilldowns to agent-level usage details. Right-clicking a cell opens a menu with the option to drill down to agents in the team.

💡 Tip: To better view detailed usage per app, maximize the visual using the top-right menu options.

This visual helps identify when and with whom unproductive behaviors are most concentrated, enabling targeted coaching and workflow adjustments.

Tooltips are shown when the cursor is placed on any cell of the heatmap. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



App Usage Heatmap - By Team heatmap visual displays total unproductive application usage in seconds, organized by hour across days or the chosen aggregated time unit. Each cell represents the total aggregated usage for the specific hour on the date or the aggregated time unit.

💡 Tip: To better view detailed usage per app, maximize the visual using the top-right menu options.



This visual helps supervisors and analysts identify when unproductive behaviors are most concentrated across time blocks and dates. It supports targeted coaching, workflow adjustments, and deeper analysis of time-based usage patterns.

Tooltips are shown when the cursor is placed on any cell of the heatmap. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



Total Productive Use % bar chart displays the percentage of productive application usage for each agent. This metric is calculated by dividing the time of productive application usage by the total application usage time while the agent is logged in, offering a straightforward view of agent efficiency.



This visual is sorted to highlight agents with the lowest productivity percentages on the left, making them easy to identify. Supervisors and analysts can use this insight to drill down further and uncover potential coaching needs or opportunities for workflow optimization.

Tooltips are shown when the cursor is placed on any bar. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.



Daily Productive vs Unproductive Usage bar chart presents total daily application usage, segmented into productive and unproductive categories. Each unproductive application is shown as a separate segment within the bar, offering a detailed view of how time was spent each day. The displayed data reflects the teams and aggregation period defined in the Common Controls.

💡 Tip: Select 'unproductive' as the category from the App Category filter in the Common Controls to see unproductive application usage in more detail.





This visual offers a quick snapshot of daily productivity aggregated across teams or the entire organization. Unproductive application usage is clearly surfaced, enabling fast identification and deeper drilldown where needed.

Tooltips are shown when the cursor is placed on any bar. The information shown includes;

💡 Tip: Since drill-downs filter data across visuals, tooltips help clarify the specific details being displayed.