6.0.0

10 min

📝 Release Information

Release Date: 28-Jan-2026

End of Sale - January 2027

End of Support - January 2029

Runtime Used: .NET 10 (End of Support: November 2026)

Dependencies:

Secure Work From Home Server (>= 6.0.0)

Neuron Edge - Server (>= 1.3.6) (if server side STT is enabled)

🚀 What's New

Secure Assist - With features like Call Summary , Call History , AQM embedded all in one UI . (SWFH-1555, SWFH-1552 , SWFH-1392 , SWFH-1587, SWFH-1553 )

SWFH-1795: Support External SSO like Okta using SAML2/OpenId

SWFH-1767: Custom Start and End call buttons.

SWFH-1754: Added login and logout time for DPA Summary report as well as Export Report feature.

SWFH-1750 - SA UI Migrated to .Net 10

SWFH-1852 - Wellness score.

⭐ Improvements

SWFH-1548 : Summary waiting loader mask.

SWFH-1735 : Do not load models to memory for 'No_Vision' mode.

SWFH-1622 : Dual model support for face authentication.

SWFH-1729 : Mantain original aspect ratio of image while sending it for streaming.

SWFH-1740 : Sending SWFH UI version to Supervisor UI.

SWFH-1739 : Get the name of the camera used for detection.

SWFH-1757 : UI changes related to face authentication.

SWFH-1758 : Support all displays when creating a event.

SWFH-1742 : Remove older YOLO models which are no longer needed.

SWFH-1822 - In the UI manual call initiation option is made configurable.

🐞 Bug Fixes

PRODQA-4395 : Call summary not shown in negative sentiment.

PRODQA-4403 : Changes for magface feature from OCM.

PRODQA-4479 : Bounding box values for some of the Multi person detection violation is empty.

PRODQA-4535 - An unhandled exception occurs when the user clicks on the call stop button.

PRODQA-4552 - SSO Login page is not displayed; a black screen appears instead.

PRODQA-4523 - Intermittent: Call Started Message Not Displayed for Subsequent Calls.

PRODQA-4550 - Intermittent-Profanity Events Not Visible to Supervisor.

PRODQA-4337 - Intermittent - Profanity words are disappearing from the supervisor UI.

PRODQA-4545 - DPA Summary Dashboard – Incorrect focus switches count is shown.

PRODQA-4553 - DPA Summary Dashboard - Extra columns are added in the exported daily report.

PRODQA-4548 - DPA Summary Dashboard – Applications which are not opened on the agent’s system are shown.

PRODQA-4549 - DPA Summary Dashboard – Incorrect application launches count is shown.

SWFH-1643 - Liveness is failed with a real video.

SWFH-1821 - The aspect ratio in Teams is mismatched.

PRODQA-4476 - Faceauth is getting pass with recorded video, Photo from the mobile or photo from the ID card.

SWFH-1714 - IR Camera Support in Face Auth and BG auth.

SWFH-1833 - External camera vs Integrated camera issues with SWFH client.

SWFH-1824 - Installation support issue.

SWFH-1825 - Fix White Screen, Black screen appears for about 1 second issue.

PRODQA-4475 - MultiPerson detection is not working.

SWFH-1812 - White Screen Issue with SWFH Client.

SWFH-1813 - Zoom feature fix.

SWFH-1764 - Capture mouse for swfh client.

SWFH-1796 - Issue while using Teams with Citrix VDI.

PRODQA-4400 - Background authentication succesfull for Passport Photo/Image of agent

SWFH-1802 - Move zoom feature from ml to camera manager.

SWFH-1742 - Remove models which are no longer needed.

SWFH-1748 - Reduce cpu of camera manager with uvc30.

SWFH-1636 - Enhance the bounding box to name the object detected.

SWFH-1843 - Use the color channel for the Face Detector when the IR camera is in use.

SWFH-1851 - Format all src codes in ml, trsmulticam.

PRODQA-4575 - Neuron Edge Self Host UI does not close when the user clicks on 'Switch User'.

PRODQA-4540 - Prevented the face authentication API from being called twice.

SWFH-1840 - Manual closure of the Neuron UI should not affect the microphone button status.

🔧 Application Configuration Changes

SWFH-1822 - 'TRS_MANUAL_AGENT_CALL_CONTROL' is key that has to be added in OCM template.

New configuration value in template features to enable magface are added for PRODQA-4403.

{ "Id": 214, "Feature": "TRS_USE_MAGFACE_FOR_FACE_EXTRACTION", "FeatureDisplay": "USE MAGFACE FOR FACE EXTRACTION", "IsEnable": false, "Visible": true, "FeatureType": 1 }

New configuration value in template features are added for SWFH-1552.

{ "Id": 214, "Feature": "SA_DISPLAY_STT", "FeatureDisplay": "DISPLAY STT", "IsEnable": false, "Visible": true, "FeatureType": 1 }

New configuration values in template features are added for SWFH-1392.

{ "Id": 215, "Feature": "SA_SERVER_STT" "FeatureDisplay": "SERVER SIDE STT", "IsEnable": false, "Visible": true, "FeatureType": 1 }

{ "Id": 216, "Feature": "SA_NEURON_SERVER_URL", "FeatureDisplay": "NEURON SERVER URL", "IsEnable": false, "Visible": true, "FeatureType": 1 }

New configuration values added in Client Configurations:

PageDetails: contains button and labels comma separated css selectors which are required to listen to Start and End click and fetch values like Intent etc in Agent Desktop (also for other 3rd party telephony web applications similar to Agent Desktop).

AgentSenseiUrl: is the sentiment URL used to fetch summary sentiment.

{ "PageDetails": "https://AgentDesktop.com,divd[class*=\"interaction-details\"] > div:nth-child(3) > button:nth-child(1),none,none,divd[class*=\"interaction-details\"] > div:nth-child(1) > div:nth-child(2) > div:nth-child(2) > span,divd[class*=\"interaction-details\"] > div:nth-child(1) > div:nth-child(2) > div:nth-child(3) > span,tw-active-interactions > div > div > div:nth-child(2),divd[class*=\"interaction-details\"] > div:nth-child(1) > div:nth-child(2) > div:nth-child(1) > div,cal,call_end", "AgentSenseiUrl": "http://sentiment.com/sentiment_analysis" }

💡DB Script Changes

New columns added for AD integration to store call metadata Add_AD_Columns_MSSQL.sql MSSQL

New columns added for AD integration to store call metadata Add_AD_Columns_MYSQL.sql MSSQL

MSSQL script is updated for 1.0.0-beta.1

For testing only: to replace special characters, refine_transcript.sql MSSQL. This is only for this specific release as this will handled in code going further.

📗Additional Information

SWFH-1554 or this user story, cme target value should b set to below for chrome to be monitored by playwright.

"C:\Program Files\Google\Chrome\Application\chrome.exe" --remote-debugging-port=9222 --user-data-dir="C:/chrome_debug" --app=dockerload.xxxxxxx.tetherfi.cloud,--no-first-run,--disable-sync,--disable-translate

Agent Sensei URL:

Sentiment URL - Set in client configuration

Summary URL - Currently set in neuron edge service.

AQM transcript processing URL - Currently set in neuron UI

AQM dashboard widget URL - Currently sent in newuron UI

All these url will have a single entry point to all the Agent Sensei services via Cortex AI platform once it is released.

Current release all these services will be accessible from Development machines, Agent Sensei is not released yet.

PageDetails: CSS selectors for HTML elements like button are selected manually using browser developer tool. (Inspect,right click, copy selector)

TRSUILogin - New changes incorporated to fetch clientid and hint dynamically for external IDP based SSO. Folder structure changes done to segregate Auth and Dashboard flow.