Product Vision

Secure Assist is an AI-powered platform designed to transform contact center operations by enabling real-time monitoring, coaching, and compliance management across multiple channels including email, chat, and voice.

It addresses the needs of agents, supervisors, and operations managers by transcribing calls with high accuracy, automatically summarizing conversations, detecting sentiment, and flagging compliance breaches without relying on manual audits. The platform provides a complete suite of capabilities such as real-time speech-to-text, AI-driven summaries, automated quality monitoring, sentiment and compliance alerts, and a supervisor dashboard built on API-ready architecture. By doing so, Secure Assist reduces QA effort by up to 80%, improves customer satisfaction and first contact resolution, and ensures complete visibility into compliance risks. Ultimately, it empowers businesses to optimize performance, proactively manage escalations, and enhance customer experience—without slowing agents down.