Once you have logged into the Secure Work from Home application for the first time , you will see a SWFH Consent form that needs to be accepted. This form mentions on the security aspects of the personal information thats being captured by the application. Please read through the form and click on the accept button.



Upon accept, you will see something like the below. Before we get into the details, let's give you a quick tour of the application (the login process is described further down).







In this particular field , you will get a lot notification alerts. These alerts are defined below -

The following sections describe what you can expect when using the Secure Work from Home application. Note that the application can be configured differently for each company and even each team. This help describes the most common configurations.

When you reboot or login to your computer, the application will typically start automatically - this is called Auto Login.

If your company uses SSO (Single Sign-On), you will have done your typical login process to your computer and the enterprise network. If you are not sure if your company uses SSO and if the Secure Work from Home application is connected to it, consult your IT support.

As the application starts up, you will see its progress messages similar to the ones below on the screen.

The first part of logging into the application is you identifying who you are by providing your agent ID. The experience you have at this point will depend on whether the application is using your SSO login or not. If you have SSO integrated with the application, then the application will automatically fill in your agent ID and log you in.

If you don't have SSO, then you will be presented with a screen something like the below image. Enter the Agent ID provided by your IT team in the "Enter your AgentId" just below the video of your face. If there is already some text in this field (e.g., the name of your computer) that is not the Agent ID you were provided, delete what is there and enter your Agent ID.

Click on "Verify ID". Assuming you entered a valid ID, you will move on to the Face Login step.

After Agent ID Login, the next step is Face Login -- this is verifying that you are who you say you are. This is done using face authentication which compares what the camera sees with the profile picture you supplied and which is associated with your agent ID.

Once your Agent ID has been verified and the application has found your face in the camera, it will let you know with a message at the top "Face found... you can try to login now".

Click on "Face Login". Assuming you are who you say you are and the profile picture is of you, your face should be authenticated and face login completed.

When you are doing a face login, the application will give you hints about centering your face in the box and ensuring there is appropriate lighting on your face. Face authentication can still succeed even with less than optimal positioning and lighting; however, you are more likely to have success if you follow the guidance.

As described before, face authentication is validating that you match the profile picture of you in the system.

An aligned face towards the camera will help in successful face authentication.

There are 2 types of face authentication performed by the application.

Whenever authentication is in progress , a message in Application message box will be shown as

If background authentication fails , the message is shown to indicate / inform you to align your face to the camera.



If background authentication passes, you will get the below message as a notification.

Tips for successfull Face/Background authentication





A common event that may be raised is "No Face". This event is raised if your screen is still active (you haven't put it to sleep) and the application does not see anyone there. This event is important for data security because it can make sure either you are there or your screen is locked (configurable).

A common configuration for this event is to provide a countdown before doing anything so that you have. a chance to come back into view. Then when the countdown completes, if it still does not see you, it is common to configure the system to lock your computer screen. This is the standard "sleep" you see on your Windows computer and only requires you to enter your password to get back to work.



This is an advanced feature designed to recognize the presence of individuals in the camera's field of view. Unlike traditional face detection systems, which specifically focus on identifying and analyzing facial features, person detection determines whether a person, regardless of orientation or visibility of the face, is present in the camera frame.

When the option in OCM is set to person detection, the detection is done if the person is found in the camera , there is no lock/block. However if there is no person detected, the system raises a lock/block event as configured.

This is an alternative option to "No-Face" Event.

Since you may have important customer information on your screen, another event that can be raised is "Multiple Faces" detected -- someone looking over your shoulder at the screen. This is sometimes referred to as shoulder surfing. A common configuration for this event is to lock the screen so the other person cannot see what is on your screen.

Using a mobile phone while working with customer data is a security concern due to the camera on the phone. Your company may enable "Gadget Detection" which looks for mobile phones and may configure the system to simply notify your supervisor or it may be more aggressive and lock your screen and require a one-time passcode be entered.

Your company may choose to lock your screen when certain events occur. If this happens, you will see a screen similar to the below. Until you either enter a one-time passcode (OTP) received from your supervisor or your supervisor unlocks your screen from their end, you will not be able to continue working.

Whenever the user clicks on the network icon in the UI -

A popup will appear that will show the connectivity checks. This feature will help when the agent is not able to login .

The screenshot will help for troubleshooting tasks.

The external camera should be placed just above the laptop/desktop screen facing the user. Seating position should be such that the face is aligned into the camera frame in SWFH app





The distance from the camera should be less than 79cm .



In case you have dual monitors then below are few scenarios on how can you place the camera for successful face authentication



The Help button (?) opens the SWFH Agent User Guide in your default web browser.

By default the button opens the online SWFH documentation portal. Your organization can configure it to open a different help page.