Supervisor Settings

overview these settings related to the supervisor agent experience feature settings trs screen unblock enabled enable screen unblocking for the supervisor default true trs screen block enabled enable screen blocking for the supervisor default true trs peep enabled enable check in (previously called "peep") for the supervisor which allows the supervisor to check in on the selected agent default true trs peep before login enabled allow a supervisor to check in before an agent has logged in default false trs supervisor chat enabled enable chat for the supervisor default true trs unblock mastercode enabled if disabled, then mastercode will not work as an otp to unblock a screen block default true trs unblock mastercode the value for the master code (6 or 8 digits) trs peep consent required if consent is required from agent for peep default=false trs bargein consent required if consent is required from agent for bargein default=false trs screengrab consent required if consent is required from agent for screen grab default=false trs chat enabled to enable/disable agent chat with supervisor default=true