System Configuration
Features
WFH vs WFO
1 min
this feature allows you to automatically decide where swfh ui needs to be launched for example if an agent works for a few days from office and a few days frome home and swfh ui is not to be launched when the agent is working from office, this feature will be helpful if an organization prefers that swfh ui is not required to automatically start when an agent is working from office, the office subnet ip's have to added in the ocm template as shown below when swfh ui launches, it retrieves the latest agent features if swfh ui does not launch it indicates that the agent is working from office since the subnet ip matches the ip configured in ocm