SWFH Reports

if you select the report channel of "swfh", you will see some or all of the following tetherfi secure work from home reports note a user may not see all reports shown below depending on what role (report access rights) that user was given see roles docid\ fsya bvujbjw2wgch3erv for more information ocm authentication report this report details the foreground and background face authentication events that occurred within the selected time window detail clicking on the eye button to the left of an authentication event will display the camera and video details of that event (if configured) desktop process analytics (dpa) this report lists the processes (applications) which were running on a given agent's desktop during a time window it also includes the amount of time the process was active event accuracy report this report the accuracy by event of the events detected by secure work from home accuracy is based on the total number of detected events compared to the detected events which the system's users (supervisors and others) disagreed with so if, in a given time window, there were 100 gadgets detected and users disagreed with 3 of those gadget detections, the accuracy for that time window would be 97% detail if you click on a given record, you will see more detail event count this report summarizes event counts for a specific organization unit (and its sub tree) event trace this report provides the most detailed view into generated events and provides access to the event's detail, allows the viewer to disagree with a detection, and provides a timeline showing the particular event in the context of other events around it detail clicking on the detail (eye) button on the left of an event record, you can see camera and screen details of the event (if configured) agree/disagree clicking on the agree/disagree button on the left of an event record brings up the review and disagree window this window allows you to pick an annotation label to categorize what is in this event's image and a comment to record your thoughts on why you agree/ disagree with the identification that secure work from home made for example, secure work from home may have identified a gadget in the image and raised a gadget detected event when you look at the image, you may realize that what is in the picture is really something else you would note that in the comment field and then select "disagree" if the event raised suffices and is valid, you can click on agree note the "event accuracy" report uses the disagreements made by supervisors and by the above report to populate its accuracy trace clicking on the trace button on the left end of a record brings up the event trace window this window allows you to see the events that occurred just before and just after this specific event to better understand what happened face authentication this report is focused on face authentication success and failures with the ability to drill into the detail of the authentication detail gdpr compliance if gdpr is enabled, this report shows a record of an agent's agreeing to the terms of gdpr from within the secure work from home application system event this report details the session events during a time window for the purposes of detailing agent usage events can include screengrab, session lock, session unlock, peep responses session log off etc unique user connect count (month) this report is summarized by month and organizational unit and lists the number of users currently onboarded (created/enabled in the system) and the unique users who connected with the system during that month unique user connect count (day) this report is summarized by day and organizational unit and lists the number of users currently onboarded (created/enabled in the system) and the unique users who connected with the system during that day violation report this report lists the violations (negative events) which occurred within a time period and allows a detailed view into each event detail violation count this report summarizes by day the violations (negative events) which occurred for each day within the specified time range violation bug report this report is used to capture the data that was reported by the agent when an event was not detected this feature is available in swfh client as report bug supervisor usage this report shows the activity performed by a supervisor the chats to the agent , the event viewing etc is captured in this report event rejection this report is used when there is a violation reported , and supervisor rejects the event this is mainly used for model improvement purposes msi summary this report will show the msi installation count as failed and success msi action this report will give the details on the msi installation for a user the report shows status of the installation (success/failed), reason user name of the machine installed or uninstallation mode of install ( interactive/manual/auto update) machine specs agent login logout report this report will give the details on the agent login and logout time, and the total login hours agent unavailable time report this report calculates the lock time and block time that the agent had for a day this report is useful to calculate the productivity of a day for a particular agent