---
title: Reports
slug: secure-assist/reports
icon: 🧩
createdAt: 2025-06-24T05:10:59.316Z
---

The **Agent Sensei AQM Report** provides a detailed view of agent interactions along with quality scores, intents, and interaction types. It helps supervisors and quality teams monitor performance and identify improvement areas.

To access AQM report , login to OCM and navigate to reports. 

Select the **Report Channel , Report Name, Report Type **and the** Date Range.**

Report Name can be OCM Agent Sensei AQM Reports.

Click on** Show Report.**

The report contains - 

**Session ID**

- Unique identifier for each customer interaction. 
- Useful for audits and deep-dive investigations. 

**Intent**

- Detected intent of the customer interaction. 
- Examples: 
  - Report issue 
  - Request refund 
  - Credit card support 
  - Request refund clarification 

**Interaction Type**

- Type of interaction handled by the agent: 
  - Audio Call 
  - Chat 

**Final Score**

- Quality score assigned by the AQM engine. 
- Helps identify: 
  - High-performing interactions 
  - Low-quality or risk-prone conversations 

**Date & Time**

- Timestamp of when the interaction occurred. 

**Agent Name**

- Name or ID of the agent who handled the interaction. 

On click of a particular session or call, The report will display agent’s quality performance for the selected session.

- Final Performance Score
- Score Indicator Bar
- Visual representation of performance level. 
- Higher scores indicate better quality compliance.