---
title: Insights
slug: secure-assist/insights
icon: 👀
createdAt: 2026-01-13T10:29:01.075Z
---

The **Agent Sensei Analytics – Insights Page ** provides a powerful, AI-driven interface for understanding agent performance and quality metrics. By enabling natural-language interaction with AQM data, it empowers teams to act faster, coach smarter, and continuously improve customer experience.

The Insights page allows users to:

- Analyze agent performance and quality scores 
- Identify compliance risks and breaches 
- Detect trends across channels and intents 
- Determine coaching and improvement opportunities 
- Understand correlations between operational metrics 



Preconfigured questions are displayed to guide users and accelerate insight discovery.

Few of the categories are mentioned below :

- **Agent Performance** 
- **Compliance & Risk** 
- **Coaching & Improvement** 
- **Trends & Correlations** 
- **Channel & Intent Analysis** 

Sample Questions:

- Which agents have the highest final scores this month? 
- Show me agents with compliance breaches and their scores. 
- Which agents need coaching based on their performance metrics? 
- Compare agent performance between voice and text interactions. 
- What’s the correlation between handling time and final scores? 

Selecting a question automatically triggers AI analysis.

### Custom Query Input

Located at the bottom of the page.

- Allows users to type natural-language questions. 
- Example queries: 
  - “Which agents have low empathy scores this week?” 
  - “Show compliance trends for chat channel” 
  - “Which intents have the lowest resolution rate?” 

Users submit queries using the **Send (▶)** button.

Upon submission, Agent Sensei:

1. Interprets the user query 
2. Analyzes relevant AQM datasets 
3. Identifies trends, anomalies, and correlations 
4. Presents insights in a concise, actionable format 

Insights may include:

- Ranked agent lists 
- Trend summaries 
- Performance comparisons 
- Risk indicators 
- Coaching recommendations