---
title: Agent Sensei - AQM (Agent Quality Monitoring)
slug: secure-assist/agent-sensei-aqm-agent-quality-monitoring
icon: 🧩
createdAt: 2025-04-11T08:42:46.925Z
---

AgentSensei is an advanced AQM(Agent Quality Monitoring) platform built to give businesses a **360° view of agent performance**. By analyzing customer interactions across **voice, chat, email, social media, and video**, it delivers a unified perspective on service quality.

Powered by **AI-driven NLP and  speech models **AgentSensei enables deep insight queries and transforms raw conversations into **actionable intelligence**. Instead of relying on limited manual evaluations, the system provides **real-time insights, automated scoring, and comprehensive quality metrics**.

With AgentSensei, supervisors can **pinpoint training needs, recognize top performers, and optimize engagement strategies** that directly impact customer experience. Acting as a **central hub for all quality-related analytics**, it empowers organizations to drive higher efficiency, compliance, and customer satisfaction.

Agent Sensei consists of 

- **[AQM Scorecard form](https://swfhdocs.tetherfi.com/secure-assist/aqm-scorecard-form)**  - To create scorecard for evaluation/feedback. 
- **[AQM Dashboard](https://swfhdocs.tetherfi.com/secure-assist/agent-sensei-analytics-dashboard)** - To display the statistics and analytics of the scores.