---
title: Supervisor Settings
slug: admin/supervisor-settings
description: Learn about the settings and features related to the Supervisor-Agent experience in this document. Discover how screen unblocking, blocking, check-in capability for supervisors, supervisor chat, and master code for unblocking screens can enhance your moni
icon: 💻
createdAt: 2022-08-19T00:38:54.000Z
---

## Overview

These settings related to the Supervisor-Agent experience.

## Feature Settings

- TRS\_SCREEN\_UNBLOCK\_ENABLED
  - Enable screen unblocking for the supervisor
  - Default:  true
- TRS\_SCREEN\_BLOCK\_ENABLED
  - Enable screen blocking for the supervisor
  - Default:  true
- TRS\_PEEP\_ENABLED
  - Enable check in (previously called "peep") for the supervisor which allows the supervisor to check in on the selected agent
  - Default:  true
- TRS\_PEEP\_BEFORE\_LOGIN\_ENABLED
  - Allow a supervisor to check in before an agent has logged in
  - Default:  false
- TRS\_SUPERVISOR\_CHAT\_ENABLED
  - Enable chat for the supervisor
  - Default:  true
- TRS\_UNBLOCK\_MASTERCODE\_ENABLED
  - If disabled, then mastercode will not work as an OTP to unblock a screen block
  - Default:  true
- TRS\_UNBLOCK\_MASTERCODE
  - The value for the master code (6 or 8 digits)
- TRS\_PEEP\_CONSENT\_REQUIRED 
  - If Consent is required from Agent for Peep. 
  -  Default=false
- TRS\_BARGEIN\_CONSENT\_REQUIRED 
  - If Consent is required from Agent for BargeIn. 
  - Default=false
- TRS\_SCREENGRAB\_CONSENT\_REQUIRED
  - If Consent is required from Agent for Screen Grab.  
  - Default=false
- TRS\_CHAT\_ENABLED 
  - To Enable/Disable Agent Chat with Supervisor. 
  - Default=true